Frequently Asked Questions
Everything you need to know about MCHOSE high-performance peripherals.
What is the standard shipping time for MCHOSE products?
We typically process orders within 1-2 business days. International shipping generally takes between 7 to 15 business days depending on your location and selected shipping method.
Do MCHOSE keyboards and mice come with a warranty?
Yes, all MCHOSE hardware products include a 12-month limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
How can I download the latest drivers and firmware?
You can find the latest drivers, firmware updates, and customization software in the 'Support' or 'Downloads' section of our official website.
What is your return policy if I am not satisfied?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
Are MCHOSE wireless products compatible with Mac and Windows?
Yes, our products are designed with cross-platform compatibility. Most MCHOSE devices feature a toggle switch to optimize performance for both Windows and macOS environments.